anthidote

anthidote

Let's make a customer support knowledgebase that works

a project by anthidote

Project Description

Our SUSE Support knowledge base sucks. It has a clunky UI, only has a What you see is what you (don't) get editor, doesn't show version history. I hate it, you hate it, and our customers hate using it and would rather pick up the phone and bother us.

Updated about 2 months ago. No love. 1 follower.
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Activity

  • about 2 months ago: anthidote joined openSUSE build supported by SUSE IT
  • about 2 months ago: anthidote liked Support Config Analytics
  • about 2 months ago: anthidote liked Self Watering Indoor Vegetable Garden
  • about 2 months ago: anthidote liked openSUSE build supported by SUSE IT
  • 5 months ago: anthidote added keyword "asciidoc" to Let's make a customer support knowledgebase that works
  • 5 months ago: anthidote removed keyword markdown from Let's make a customer support knowledgebase that works
  • about 1 year ago: anthidote added keyword "documentation" to Let's make a customer support knowledgebase that works
  • about 1 year ago: anthidote added keyword "docbook" to Let's make a customer support knowledgebase that works
  • about 1 year ago: anthidote added keyword "knowledgebase" to Let's make a customer support knowledgebase that works
  • about 1 year ago: anthidote added keyword "xml" to Let's make a customer support knowledgebase that works
  • about 1 year ago: anthidote added keyword "markdown" to Let's make a customer support knowledgebase that works
  • about 1 year ago: anthidote started Let's make a customer support knowledgebase that works
  • about 1 year ago: anthidote originated Let's make a customer support knowledgebase that works
  • over 1 year ago: anthidote joined L0 Supportconfig Monitoring and Analysis using ML