Proof of Concept Support for SUSE Cloud, best practicea project by rsimai With many Proof of Concepts (PoCs) going on for SUSE Cloud, the development team has observed that we have no clear path on how Sales Engineers (SEs) and sometimes dedicated support engineers (xSE) can receive technical support to successfully complete the projects, often leading to escalation calls and even firefighting on-site visits by developers. Goal of that project is to come up with a best practice guide and to eventually set expectations on what's possible from a development point of view. Results should be documented in a central internal location and announced to all relevant parties. 
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Supportconfig to VM/Containeran idea by puzel Supportconfig contains plenty of information about the system at which it has been generated. Common task within the support chain is reproduction of the customer reported issues in our environment. The goal is to develop a tool which takes supportconfig as input and produces either a VM or a container image, resembling as closely as possible the system described by the suportconfig (e.g. installed SP, package versions, storage layout, networking layout, ...). Benefit: help with setting up the reproduction environment. |
Improve kernel crashdump upload infrastructurea project by puzel Kernel dumps, provided by our customers, are uploaded by Customer Support to ziu.suse.de and shared via NFS to L3 servers at which they're analyzed. This procedure works, but likely has room for improvement. 
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Script that loads dummy data into HANA database for testing purposes.an invention by rangelino 
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AI frontend to Bugzillaan idea by paolodepa Project Description |
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ghostwrAIter - a local AI assisted tool for helping with support cases
