Projects in the topic support


Proof of Concept Support for SUSE Cloud, best practice

a project by rsimai

With many Proof of Concepts (PoCs) going on for SUSE Cloud, the development team has observed that we have no clear path on how Sales Engineers (SEs) and sometimes dedicated support engineers (xSE) can receive technical support to successfully complete the projects, often leading to escalation calls and even firefighting on-site visits by developers. Goal of that project is to come up with a best practice guide and to eventually set expectations on what's possible from a development point of view. Results should be documented in a central internal location and announced to all relevant parties.

Updated over 5 years ago. 1 hackers ♥️.

Supportconfig to VM/Container

an idea by puzel

Supportconfig contains plenty of information about the system at which it has been generated. Common task within the support chain is reproduction of the customer reported issues in our environment. The goal is to develop a tool which takes supportconfig as input and produces either a VM or a container image, resembling as closely as possible the system described by the suportconfig (e.g. installed SP, package versions, storage layout, networking layout, ...). Benefit: help with setting up the reproduction environment.

Updated over 5 years ago. 2 hacker ♥️. Has no hacker: grab it!

Improve kernel crashdump upload infrastructure

a project by puzel

Kernel dumps, provided by our customers, are uploaded by Customer Support to ziu.suse.de and shared via NFS to L3 servers at which they're analyzed. This procedure works, but likely has room for improvement.

Updated over 5 years ago. 3 hacker ♥️.

Script that loads dummy data into HANA database for testing purposes.

an invention by rangelino

Updated about 1 year ago. 2 hacker ♥️. 1 follower.

AI frontend to Bugzilla

an idea by paolodepa

Project Description

Updated about 1 year ago. 5 hacker ♥️. 3 followers. Has no hacker: grab it!

ghostwrAIter - a local AI assisted tool for helping with support cases

an invention by paolodepa

Description

Updated 7 days ago. 4 hacker ♥️. 1 follower.