L3 workflow in Jiraan idea by puzel L3 workflow is implemented in a custom, developed in-house, tool called SolidGround Explore possibilities to implement existing L3 workflow in Jira to determine whether it could potentially replace SolidGround, thus reducing the effort needed to develop and maintain SolidGround. |
Supportconfig to VM/Containeran idea by puzel Supportconfig contains plenty of information about the system at which it has been generated. Common task within the support chain is reproduction of the customer reported issues in our environment. The goal is to develop a tool which takes supportconfig as input and produces either a VM or a container image, resembling as closely as possible the system described by the suportconfig (e.g. installed SP, package versions, storage layout, networking layout, ...). Benefit: help with setting up the reproduction environment. On top of that, having a workflow and associated tooling+infrastructure to pass the VM/container through the support chain (backline->L3->product engineering and/or QAM) could avoid duplicated work. |
Improve kernel crashdump upload infrastructurea project by puzel Kernel dumps, provided by our customers, are uploaded by Customer Support to ziu.suse.de and shared via NFS to L3 servers at which they're analyzed. This procedure works, but likely has room for improvement. The goal of the project is to understand the workflows and needs of Customer Support, L3 and engineering (Labs) and to implement a system to automate parts of the workflows. |