Sometimes when we reproduce a customer issue, it doesn't always demonstrate the same behavior the customer is having. So, we engage backline or open a bug or throw up our arms in frustration. I have one such customer with just an issue like this. Running the exact same commands in an almost identical sles4sap version environment and yet I cannot reproduce what she is seeing? What to do?
A supportconfig provides a lot of files and data from the system, but it is often hard to spot the real issue in it. The idea of this project is to get machine-readable output for the supportconfig data and analyze them.