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over 3 years
ago.
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Project Description
It's time to learn a bit more about best practices in service management organization. This includes especially Service Level Agreements and the creation of a Service Catalog.
Goal for this Hackweek
- read the book about the IT-Servicekatalog
- Check other documentation
- research, if there are already good implementations of a service catalog (like, for example, here)
- check, if there is an existing Open Source project (like Open Service Catalog Manager?) and if it fulfills the requirements
- finally: refresh my ITIL knowledge ;-)
Resources
Looking for hackers with the skills:
This project is part of:
Hack Week 21
Comments
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over 3 years ago by hennevogel | Reply
I really enjoyed reading Implementing Service Level Objectives
Reply to lrupp
# A First Level Header ## A Second Level Header Use one asterisk to *emphasize* Use two asterisks for **strong emphasis** - Use hyphens - for unordereed - lists This is an [link to example.com](http://example.com/) This is an image  This is a user link @hans This is a project link hw#some-cool-title
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