an invention by rangelino
Sometimes when we reproduce a customer issue, it doesn't always demonstrate the same behavior the customer is having. So, we engage backline or open a bug or throw up our arms in frustration. I have one such customer with just an issue like this. Running the exact same commands in an almost identical sles4sap version environment and yet I cannot reproduce what she is seeing? What to do?
an idea by paolodepa
Over the years, our bugzilla database has grown up in size, becoming a very valuable source of truth for most support and development cases; still searching for specific items is quite tricky and the results do not always match the expectations.