Supportconfigs are huge blob of text which we are asked to examine and deduce issues from.
Sometimes the solution to a problem is quite simple.
- Changed settings that shouldn't be made
- Typo in values
Finding those things can be quite cumbersome. An easy solution to this problem would be to have a tiny tool that requires two items:
- an initial state of the system; basically a default supportconfig (with the default values we ship)
- a current supportconfig from the customer
Now we can create a diff of files/values that were changed, which may lead us to the root cause quicker.
This project is one of its kind!